Highly Skilled Enterprise Network Engineer

1 day ago


Singapore LOGICALIS SINGAPORE PTE. LTD. Full time
Job Summary

The Senior Network Operations Engineer is a key member of the Operations team responsible for providing Level 3 Incident Management services. This role focuses on SLA-driven incident response and resolution, encompassing network, wireless, and security infrastructure-related issues. The position will work closely with customers to gather fault symptoms, provide resolutions or workarounds, and share best practices.

About the Role

This highly skilled Enterprise Network Engineer will be responsible for troubleshooting production issues and network problems, working with principal vendors and customers to provide timely resolutions. The role includes extensive support to client network support teams, performing activities such as network health checks, wireless testing, user issue resolution, and break-fix services. Additionally, the engineer will prepare Incident root cause reports and document technical information for future reference.

Key Responsibilities
  • Perform IOS upgrades and patches to ensure environment stability and bug/vulnerability-free status.
  • Troubleshoot complex production issues and network problems, collaborating with vendors and customers to achieve timely resolutions.
  • Field engineer responsible for handling support issues on Enterprise Networking Platforms and Solutions related to Routing, Switching, Wireless, NAC, Security, and other technologies.
  • Undertake escalation for Enterprise Networking matters from Level 1 helpdesk engineers, perform Level 3 on-site troubleshooting, and hardware field replacement works for Enterprise Networking Solutions.
  • Participate in 24-hour standby duties on a rotational basis, ensuring prompt responses to critical incidents.
  • Responsible for updating technical documentation for configuration changes made via helpdesks and/or managed services customers.

Requirements and Qualifications

This role requires a minimum of 5 years of relevant experience in network operations, including network, wireless, and security technologies. Strong knowledge of Enterprise Networking Solutions, such as VSS, VPC, Multicast, MPLS, and ability to perform local/remote IOS upgrades on different products are essential. CCNA/CCNP/CCIE certifications are preferred. The successful candidate will have excellent problem-solving skills, attention to detail, and strong communication skills to effectively collaborate with internal teams and customers.

Estimated Salary Range: $120,000 - $180,000 per annum

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