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Digital Transformation Engineer

2 months ago

Singapore Logicalis Full time

Job Overview

Logicalis, a leading provider of digital transformation services, seeks an experienced Digital Transformation Engineer to join its team. As a key member of our operations and maintenance team, you will be responsible for ensuring the smooth operation of our clients' IT infrastructure.

About Us

We are Architects of Change, dedicated to designing, supporting, and executing our clients' digital transformations by uniting their vision with our technological expertise and industry insights.

Job Description

  • Daily operational health checks for the IT infrastructure
  • Monitor alarms & report to customer via email/mobile (if any major severity seen)
  • Firmware update & patch management and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software
  • Creation of change request plan and submit to customer operation manager or supervisor for review and approval
  • Maintain, track and update physical and logical diagram changes
  • Manage & track all cabling/ patching records
  • Work and liaise with appointed partners/vendor for necessary site survey and discussions
  • Preparing weekly ticket tracking list for outstanding & resolved tickets
  • Prepare and provide monthly equipment status (system events, severity alerts, violations, overall status, etc..) report to customer
  • Work with appointed vendors and internal stakeholders to ensure internal audit compliance
  • Ensure that all correspondence with customers is performed in a prompt and courteous manner
  • Work closely with various team of engineers (internal & external) for troubleshooting
  • Ownership on critical incidents for customers to deliver resolution within SLA
  • Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines
  • Perform L3 escalation to appointed partner and/or principal vendor
  • Performing RMA for hardware failures and replacement in production environment
  • Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures
  • Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment
  • Able to follow and meet customer SLA for all the incidents and requests