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Customer Experience Ambassador

1 month ago

Singapore THE WRITE CONNECTION PTE. LTD. Full time
Role Overview

We are seeking a highly motivated and experienced Customer Service Officer to join our team at The Write Connection PTE. LTD. in Singapore.

Key Responsibilities:
  • Sales & Leads Management
    • Develop strong relationships with customers to understand their needs and preferences, identifying opportunities to enhance their experience and satisfaction with TWC programmes.
    • Confidently share information about TWC programmes with current and potential customers to achieve sales targets.
    • Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
    • Respond promptly and effectively to phone, email, and walk-in queries.
    • Actively participate in marketing promotional events, campaigns, and outreach efforts to boost TWC programmes' visibility and drive enrolments.
  • Customer Service
    • Deliver outstanding customer service by addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
    • Maintain a professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
    • Actively listen to customer feedback and share valuable insights with the team to help improve service offerings and delivery.
    • Stay informed on the latest programmes and marketing updates to provide accurate and up-to-date information to customers.
    • Go the extra mile to ensure customer satisfaction and meet their needs fully.
  • Administrative Support
    • Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
    • Maintain organised records of customer interactions, follow-ups, key activities, and relevant data.
    • Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
    • Collaborate with team members to streamline processes and contribute to continuous improvement of administrative efficiency.
    • Provide assistance to teachers and students as needed, ensuring a positive experience for all.
    • Perform other duties associated with the role and assigned by the line manager.
    Requirements:
    • A minimum GCE 'O' levels qualification.
    • At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
    • Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
    • Strong communication skills in English, both spoken and written, with keen attention to detail.
    • Sales experience or a proven track record of meeting sales targets is an advantage.
    • Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
    • Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
    • Positive, approachable, and professional demeanor with excellent listening skills.
    • Ability to work independently while also thriving in a collaborative team environment.
    • Flexibility and willingness to work at different centres based on operational needs.
    What We Offer:
    • A competitive remuneration package estimated at SGD 3,200 - 4,000 per month.
    • Performance-based incentives.
    • Opportunities for professional development and growth within the company.
    • Be part of a vibrant, dynamic, and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
    Staff Benefits:
    • Comprehensive Medical and Dental benefits.
    • Birthday and Marriage leave.
    • Flexi Leave upon completing 1 year of service.
    • Monthly Birthday celebration.
    • Team Bonding Activities.
    • Exclusive Staff discount for TWC lessons (50% off course fee for children of staff).
    • Exclusive Staff discounts with various participating merchants.