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Chief Data Insights Expert

2 weeks ago

Singapore beBeeData Full time $120,000 - $200,000

Transform Your Career with Our Data Scientist Role

We are seeking an exceptional Chief Data Insights Expert to lead our customer experience initiatives. As the data science SME and analytics lead for the voice of the customer, your key responsibility will be to engage with cross-functional teams to uncover drivers of customer satisfaction (CSAT) and loyalty (NPS).

Key Responsibilities:

  • Analyze structured and unstructured survey data
  • Build text classification or sentiment models to categorize feedback
  • Conduct root cause analysis on CSAT or NPS surveys
  • Recommend actions to drive positive customer experiences

About You:

This role requires a deep understanding of statistical methods, experimental design, and various modeling techniques relevant to survey data. You should have 5+ years of experience in the insurance industry, with a specialized understanding of Customer Experience (CX), CSAT, and NPS programs and methodologies.

Your Skills:

  • Strong familiarity with data environments like Databricks, Google Vertex AI, and BigQuery is desirable.
  • Familiarity with survey tools like Qualtrics, Medallia is an added advantage.

What We Offer:

This is an exciting opportunity to join a dynamic team and make a meaningful impact on customer experiences. If you are passionate about data-driven decision-making and have a talent for communicating insights effectively, we encourage you to apply.