IT Application Operations Expert

2 weeks ago

Singapore beBeeApplication Full time $90,000 - $120,000

Job Title:

Application Support Specialist

We are seeking an experienced and skilled Application Support Specialist to join our team. This role is responsible for ensuring the effective operation, support, and continual improvement of business-critical applications.

Key Responsibilities:

  • Develop, maintain, and continuously improve IT documentation, including support procedures, configuration records, system guides, and knowledge base articles.
  • Deliver 1st and 2nd line support for applications, including troubleshooting and resolving recurring application issues.
  • Manage application-related incidents and service requests using the IT ticketing system.
  • Configure and maintain application settings, user roles, and permissions.
  • Perform system testing and validation during patches, upgrades, and changes.
  • Conduct training for end-users on business applications and IT tools.
  • Monitor application performance and assist in troubleshooting performance-related issues.
  • Collaborate with the IT System Engineer on infrastructure-related dependencies.

Requirements:

  • Excellent communication and problem-solving skills.
  • Strong analytical and technical skills.
  • Ability to work independently and as part of a team.
  • Proficiency in IT service management and ITIL.

Benefits:

  • Opportunity to work with a dynamic team and contribute to the growth and success of the organization.
  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.

What We Offer:

At [Company Name], we offer a collaborative and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional results and making a positive impact on our customers and the community.

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