Senior Relationship Builder

22 hours ago

Singapore beBeeNegotiation Full time $60,000 - $84,000
Job Description

As a seasoned Account Strategist, you will be responsible for fostering strong relationships with key clients and driving business growth through effective account management.

Key Responsibilities:

  • Act as the primary point of contact for addressing client concerns and requirements.
  • Foster and enhance client relationships to establish long-term partnerships by engaging with key business leaders and stakeholders.
  • Keep detailed and up-to-date client records, including contract updates and renewals.
  • Collaborate with customers and internal cross-functional teams to deliver solutions promptly and effectively, aligning with customer expectations.
  • Gain in-depth knowledge of our products and services to effectively identify opportunities for upselling and cross-selling.
  • Respond to customer inquiries and requests, ensuring their needs are met effectively.
  • Build trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • Monitor accounts to ensure customers receive services that align with their budgets and requirements.
  • Maintain high customer satisfaction by delivering outstanding service on a daily basis.
  • Regularly collaborate with internal team members to review progress, identify improvements, and address customer needs.
  • Prepare detailed progress reports for clients and internal management.
  • Clearly communicate the status of monthly or quarterly initiatives to stakeholders, both internal and external.
  • Track and forecast key account metrics to ensure optimal account management.
  • Gather and analyze customer data to gain insights into behavior and preferences.
  • Identify opportunities for upselling, cross-selling, and contract renewals, and share updates with management.
Required Skills and Qualifications
  • Diploma or Bachelor's degree in Marketing, Business Administration, IT, Communications, Engineering, or a related field.
  • At least 4 years of experience in account and customer management roles such as Account Manager, Key Account Manager, Sales Account Manager, or Customer Service Manager, with a preference for candidates familiar with the IT sector.
  • Strong knowledge of network and cybersecurity in the enterprise and government sectors, along with familiarity with the local IT market.
  • Excellent critical thinking and problem-solving skills.
  • Proven ability to communicate, present, and influence key stakeholders across all organizational levels, including executive and C-suite.
  • Demonstrated success in managing multiple account management projects simultaneously while maintaining a high level of attention to detail.
  • Consistent track record of meeting or exceeding quotas, with positive customer feedback.
  • Strong interpersonal, verbal and written communication, and presentation skills.
  • Exceptional listening and negotiation abilities.
  • Skilled in strategizing and building strong relationships with customers and team members.
  • Experienced in delivering client-centric solutions tailored to customer needs.
  • A natural relationship builder with integrity, reliability, and maturity.
  • Proficient in collecting, tracking, and analyzing large datasets.
  • Self-driven and able to excel in a results-oriented environment.
  • Hands-on experience with bid management processes.
Benefits

We offer a competitive salary and a dynamic work environment that values innovation and teamwork.

Our company is committed to providing ongoing training and development opportunities to help you grow your skills and advance your career.

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