Satair Spares Order Support Specialist

2 weeks ago


Singapore beBeeCustomerSupport Full time $40,000 - $80,000
Job Title

Satair Customer Resolution Specialist Role Overview

This role involves being the focal point for customers in the Asia-Pacific region, handling material order-related actions within the Material Logistics and Suppliers organization.

Key Responsibilities:

  • Process and administer material orders from customers, including airlines, maintenance and repair organizations, and other suppliers.
  • Provide high-quality responses to customer inquiries and requests, ensuring timely and honest communication.
  • Manage quotations, orders, backorders, customer complaints, and claims efficiently.
  • Proactively update customers on the status of their enquiries and deliveries.

Secondary Responsibilities:

  • Maintain a strong customer satisfaction focus through prompt response times and qualified support.
  • Ensure seamless internal management of orders, actively work on customer order backlog, and address customer complaints related to material orders.
  • Coordinate with various departments involved in spares ordering to meet customer needs.

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