Senior Associate Engineer

2 months ago


Singapur, Singapore Singtel Full time

Job Summary:

We are seeking a highly skilled Senior Associate Engineer to join our team at Singtel. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our MS2.0 infrastructure.

Responsibilities:

  • Provide 24x7 proactive monitoring of our MS2.0 infrastructure to identify and resolve potential issues before they impact our customers.
  • Perform first-level troubleshooting on reported incidents and escalate to level 2 resolver groups as needed.
  • Track and provide timely updates to customers on the status of outstanding issues, ensuring that we meet our service level targets.
  • Take end-to-end ownership of incidents, following up on reported issues until closure and ensuring that accurate information is captured in our ticketing system.
  • Classify and prioritize incidents, tracking the progress of resolution and providing regular updates to stakeholders.
  • Execute scheduled tasks, including ITOps and deployment activities.
  • Provide feedback on deployment activities and ensure that they are executed smoothly.
  • Manage the lifecycle of devices, ensuring that they are properly configured and maintained.

Requirements:

  • A completed diploma from a reputable polytechnic.


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