Senior Associate Engineer

21 hours ago


Singapur, Singapore Singtel Full time
Unlock Your Potential in Data Centre Operations

Are you passionate about making a real impact in the data centre industry? Do you have a strong background in electrical and mechanical systems, as well as excellent communication and problem-solving skills? We're looking for a talented Senior Associate Engineer to join our team at Nxera.

Key Responsibilities:
  • Ensure incidents are responded to and resolved in a timely manner, or escalated to 2nd/3rd level resolution as needed.
  • Lead BCP exercises and serve as the 1st level incident responder.
  • Manage customer requests and system maintenance, including Electronic Visitation Management System.
  • Provide remote hand support for various tasks, such as media management and equipment maintenance.
  • Manage equipment movement, asset tagging, and tracking.
  • Perform shift duty to support 24x7 DC Operations.
DC Facilities Management:
  • Monitor and maintain Data Centre Facilities infrastructure to ensure optimal performance.
  • Ensure all supporting infrastructure, such as EMS and Access Control Systems, are functioning properly.
  • Update and maintain DC-related documentation, including reports and procedures.
  • Coordinate with stakeholders to resolve technical issues and provide timely support to customers.
  • Adhere to standard operating procedures, method of procedures, and emergency response procedures.
  • Coordinate maintenance and shutdowns with vendors.
Incident/Change/Customer Management and Other Requirements:
  • Manage incidents and closures, including root cause analysis.
  • Raise necessary requests, such as Change Requests or notifications, to customers.
  • Liaise with internal and external customers to ensure contractual service level agreements are met.
  • Perform other duties, such as access clearance and project participation.
Requirements:
  • NITEC/Diploma in Electrical & Electronics, Computer & Communications Engineering, or Information & Digital Technologies.
  • Relevant 5-year working experience in 24x7 DC Operations.
  • General technical and functional knowledge of data centre infrastructure.
  • Good communication and people management skills.
  • Basic Certificate of InfoComm Technology, ITIL Foundation Level Certification, CDCP, or DCPRO.
  • Team player with ability to work independently.
  • Able to multitask and work under pressure.
  • Well-organized with ability to reschedule priorities.
  • Good communication skills (verbal and written).
  • Analytical with good problem-solving skills.
  • Positive attitude and proactive.
What We Offer:
  • Flexible work arrangements.
  • Full suite of health and wellness benefits.
  • Ongoing training and development programs.
  • Internal mobility opportunities.

We are committed to a safe and healthy environment for our employees and customers. All prospective employees will be required to be fully vaccinated.



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