Senior Associate Engineer
21 hours ago
Are you passionate about making a real impact in the data centre industry? Do you have a strong background in electrical and mechanical systems, as well as excellent communication and problem-solving skills? We're looking for a talented Senior Associate Engineer to join our team at Nxera.
Key Responsibilities:- Ensure incidents are responded to and resolved in a timely manner, or escalated to 2nd/3rd level resolution as needed.
- Lead BCP exercises and serve as the 1st level incident responder.
- Manage customer requests and system maintenance, including Electronic Visitation Management System.
- Provide remote hand support for various tasks, such as media management and equipment maintenance.
- Manage equipment movement, asset tagging, and tracking.
- Perform shift duty to support 24x7 DC Operations.
- Monitor and maintain Data Centre Facilities infrastructure to ensure optimal performance.
- Ensure all supporting infrastructure, such as EMS and Access Control Systems, are functioning properly.
- Update and maintain DC-related documentation, including reports and procedures.
- Coordinate with stakeholders to resolve technical issues and provide timely support to customers.
- Adhere to standard operating procedures, method of procedures, and emergency response procedures.
- Coordinate maintenance and shutdowns with vendors.
- Manage incidents and closures, including root cause analysis.
- Raise necessary requests, such as Change Requests or notifications, to customers.
- Liaise with internal and external customers to ensure contractual service level agreements are met.
- Perform other duties, such as access clearance and project participation.
- NITEC/Diploma in Electrical & Electronics, Computer & Communications Engineering, or Information & Digital Technologies.
- Relevant 5-year working experience in 24x7 DC Operations.
- General technical and functional knowledge of data centre infrastructure.
- Good communication and people management skills.
- Basic Certificate of InfoComm Technology, ITIL Foundation Level Certification, CDCP, or DCPRO.
- Team player with ability to work independently.
- Able to multitask and work under pressure.
- Well-organized with ability to reschedule priorities.
- Good communication skills (verbal and written).
- Analytical with good problem-solving skills.
- Positive attitude and proactive.
- Flexible work arrangements.
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
We are committed to a safe and healthy environment for our employees and customers. All prospective employees will be required to be fully vaccinated.
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