Customer Experience Coordinator
3 weeks ago
About Us
ROYAL PLAZA is a renowned hospitality group with a rich history of excellence.
Job Title: Customer Experience Coordinator
Salary: $40,000 - $60,000 per annum
We are seeking an exceptional Guest Services Officer to join our Front Office team at ROYAL PLAZA. This dynamic role will provide the opportunity to work in a fast-paced environment and develop versatile skills across reception, concierge, and executive lounge operations.
Key Responsibilities:
- Provide warm welcomes and efficient arrival/departure assistance to guests.
- Handle guest feedback with empowerment and accountability, ensuring seamless experiences.
- Gain exposure to F&B operations, including knowledge of food, wine, and clearing plates.
- Manage Executive Lounge breakfast, high tea, and evening cocktail services, including alcohol service.
- Collaborate with other departments to deliver memorable guest experiences.
- Develop versatility through learning opportunities in the rooms division.
Requirements:
- Prior experience is not required, but a passion for creating experiences is essential.
- Able to work independently in a fast-paced environment.
- Flexible with rotating shifts across a 5-day week, with 03 rotations.
What You'll Get:
- Competitive salary range of $40,000 - $60,000 per annum.
- Opportunities for professional growth and development.
- A dynamic work environment that values teamwork and customer satisfaction.
Tell Employers What Skills You Have:
- Front Office expertise.
- Rooms Division experience.
- Currency management.
- Excellent interpersonal and communication skills.
- Property management skills.
- Opera proficiency.
- Accountability and versatility.
- Team player and customer service skills.
- Able to work independently.
- Hospitality industry knowledge.
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