Customer Experience Coordinator

3 weeks ago


Singapore ROYAL PLAZA Full time

About Us

ROYAL PLAZA is a renowned hospitality group with a rich history of excellence.

Job Title: Customer Experience Coordinator

Salary: $40,000 - $60,000 per annum

We are seeking an exceptional Guest Services Officer to join our Front Office team at ROYAL PLAZA. This dynamic role will provide the opportunity to work in a fast-paced environment and develop versatile skills across reception, concierge, and executive lounge operations.

Key Responsibilities:

  • Provide warm welcomes and efficient arrival/departure assistance to guests.
  • Handle guest feedback with empowerment and accountability, ensuring seamless experiences.
  • Gain exposure to F&B operations, including knowledge of food, wine, and clearing plates.
  • Manage Executive Lounge breakfast, high tea, and evening cocktail services, including alcohol service.
  • Collaborate with other departments to deliver memorable guest experiences.
  • Develop versatility through learning opportunities in the rooms division.

Requirements:

  • Prior experience is not required, but a passion for creating experiences is essential.
  • Able to work independently in a fast-paced environment.
  • Flexible with rotating shifts across a 5-day week, with 03 rotations.

What You'll Get:

  • Competitive salary range of $40,000 - $60,000 per annum.
  • Opportunities for professional growth and development.
  • A dynamic work environment that values teamwork and customer satisfaction.

Tell Employers What Skills You Have:

  • Front Office expertise.
  • Rooms Division experience.
  • Currency management.
  • Excellent interpersonal and communication skills.
  • Property management skills.
  • Opera proficiency.
  • Accountability and versatility.
  • Team player and customer service skills.
  • Able to work independently.
  • Hospitality industry knowledge.


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