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Hospitality Coordinator

2 weeks ago

Singapore Pullman Kinshasa Grand Hôtel Full time
About Our Culture

At Pullman Singapore Orchard, we value creativity, innovation, and business success. We strive to provide a unique and memorable experience for our guests, while fostering a dynamic and supportive work environment.

Job Description
  • We are seeking a highly skilled Guest Services Executive to perform various aspects of front office operations.
  • The ideal candidate will demonstrate a high level of service throughout the entire guest journey.

To ensure that service quality is aligned to brand standards and LQA guidelines, you will:

  1. Ensure all loyalty program benefits are observed and enroll new loyalty members as required.
  2. Welcome all guests, promote inter-hotel sales and in-house facilities, and provide directions and suggestions to the surrounding areas.
  3. Assist guests with check-in and check-out, confirm mode of payment, and collect required deposits.
  4. Manage and assist guests with any enquiries that may arise.
  5. Process all guest check-outs by confirming invoice balance, payment mode, and feedback on stay.
Requirements
  • Diploma from a reputable hospitality or related field.
  • Minimum 1 year relevant experience or in customer service.
  • Excellent written and communication skills in English, with the ability to communicate in a second language.
  • Possess strong interpersonal skills, understand and address guests' needs, create a cohesive team environment, and work well under pressure.
  • Good computer and property management system skills, with the ability to prioritize and organize work assignments.
  • Self-motivated and show good initiative in a dynamic environment.
  • Ensure security and confidentiality of guest and hotel information.