Customer Experience Associate

1 week ago

Singapore beBeeService Full time $1,800 - $2,500
Job Description

We are seeking a skilled Customer Experience Associate to join our team. As a Customer Experience Associate, you will play a vital role in ensuring that our guests receive exceptional service and have an unforgettable experience.

Your primary responsibility will be to manage sales enquiries, reservations, and deliver excellent customer service at the back office or front desk, as rostered or when needed. You will respond to incoming emails, text messages, and phone calls from customers in a timely and professional manner.

You will also provide accurate and timely information about products, services, or reservations processes, promote products and services to customers, and drive sales conversions from initial enquiry to confirmed reservation.

Additionally, you will handle guest inquiries and resolve basic issues with a customer-focused approach. You will maintain accurate records of communication and support provided, and assist with follow-ups and simple administrative tasks related to customer inquiries.

Greet and check in guests or customers, prepare tickets, and perform front desk operations, when assigned to campsite frontdesk duty. Manage bookings, walk-in inquiries, and provide a brief introduction to the campsite.

Ensure the front desk area is neat, welcoming, and professional. Coordinate with internal teams to ensure smooth customer experience. Support daily sales and reservation reporting.

Key Responsibilities:

  • Manage sales enquiries, reservations, and deliver excellent customer service
  • Respond to incoming emails, text messages, and phone calls from customers
  • Provide accurate and timely information about products, services, or reservations processes
  • Promote products and services to customers and drive sales conversions
  • Handle guest inquiries and resolve basic issues with a customer-focused approach
  • Maintain accurate records of communication and support provided
  • Assist with follow-ups and simple administrative tasks related to customer inquiries

Requirements

To be successful in this role, you will need the following skills and qualifications:

Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work in a dynamic, fast-paced environment
  • Strong problem-solving and adaptability skills
  • Able to multi-task and prioritize tasks effectively
  • Proficient in Microsoft Outlook, Excel, and Words

Benefits

We offer a competitive salary and benefits package, including:

  • Part-time employment opportunity
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today

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