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Vice President of Hospitality Operations

2 weeks ago

Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

The Nanyang Technology University's Office of Commercial and Auxiliary Services is seeking an experienced leader to helm its Hospitality Unit. As General Manager, you will be responsible for overseeing and enhancing the university's hospitality and MICE assets, ensuring seamless integration with academic experiences.

This key role demands exceptional leadership skills, with the ability to collaborate across NTU and foster a culture of synergy between hospitality services and academic and community engagements.

Key Responsibilities
  • Strategic Oversight and Leadership:
  1. Drive strategic direction for the University's hospitality assets, ensuring alignment with and enhancement of the University's reputation, offerings, and broader objectives.
Asset Management, Enhancement, and Optimization:
  1. Oversee the maintenance, upgrade, and efficient utilization of hospitality assets, including accommodation, event spaces, and F&B outlets.
Infrastructure Management and Development:
  1. Lead in and oversee the planning, design, construction, and refurbishment of Nanyang Executive Centre (NEC), Campus Clubhouse, Halal Dining Hall, and other assets.
Stakeholder Engagement:
  1. Develop and leverage strategic alliances to enhance NTU's hospitality offerings.
Quality Assurance & Compliance:
  1. Implement quality assurance protocols, ensuring adherence to university policies and external regulations.
Financial Management and Independence:
  1. Develop and lead the strategic financial plan for the hospitality unit, ensuring it becomes and remains self-financing.
Guest Experience & Satisfaction:
  1. Develop and implement world-class service protocols to enhance guest satisfaction.
Requirements
  • A Bachelor's/Master's Degree in Hospitality Management, Business Administration, or related field.
  • Minimum 15 years in the hospitality industry with at least 6 years in a leadership or managerial role, preferably within a university or large-scale event environment and overseeing a major refurbishment project.
  • Proven track record of managing hospitality assets, enhancing customer experiences, and driving profitability.
  • Extensive experience in fostering and sustaining collaborations with diverse internal and external stakeholders.
  • Excellent communication and negotiation skills.
  • Proficiency in using hospitality management software and tools.