Incident Resolution Specialist
2 weeks ago
At NEWBRIDGE ALLIANCE PTE. LTD., we are seeking a skilled Incident and Problem Manager to ensure seamless IT service delivery and drive continuous improvement.
Key Responsibilities:- Incident Management: Rapidly resolve incidents impacting customers, collaborating with support teams to minimize downtime.
- Problem Management: Conduct thorough root cause analyses to identify underlying issues and implement corrective actions.
- Process Optimization: Analyze incident trends, identify areas for improvement, and optimize incident management processes.
- 5-10 years of experience in incident and problem management
- Experience in a regulated financial institution and understanding of digital payments landscape (advantageous)
- Technical expertise in cloud technology components, ServiceNow, and AWS
- ITIL 4 certification (preferred)
A challenging role in a dynamic environment, opportunities for growth and development, and a competitive compensation package.
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Incident Resolution Specialist
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Incident Resolution Specialist
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