Incident Resolution Specialist

2 weeks ago


Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full time
Incident and Problem Management Role

At NEWBRIDGE ALLIANCE PTE. LTD., we are seeking a skilled Incident and Problem Manager to ensure seamless IT service delivery and drive continuous improvement.

Key Responsibilities:
  • Incident Management: Rapidly resolve incidents impacting customers, collaborating with support teams to minimize downtime.
  • Problem Management: Conduct thorough root cause analyses to identify underlying issues and implement corrective actions.
  • Process Optimization: Analyze incident trends, identify areas for improvement, and optimize incident management processes.
Requirements:
  • 5-10 years of experience in incident and problem management
  • Experience in a regulated financial institution and understanding of digital payments landscape (advantageous)
  • Technical expertise in cloud technology components, ServiceNow, and AWS
  • ITIL 4 certification (preferred)
What We Offer:

A challenging role in a dynamic environment, opportunities for growth and development, and a competitive compensation package.



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