System Deployment Assistant

7 days ago

Singapore beBeeSystemDeployment Full time $45,000 - $60,000
Job Title: System Deployment Assistant

We are seeking highly motivated and resourceful individuals to join our team as System Deployment Assistants. This role requires the ability to provide hands-on support and guidance to front-line healthcare users during the implementation of new systems.

The successful candidate will be stationed alongside with users to ensure a smooth transition and effective system adoption. Key responsibilities include:

  • Acting as the first point of contact for front-line users during system deployment, offering support and guidance as needed.
  • Assisting users in navigating the system, sharing tips and best practices to enhance their confidence and efficiency.
  • Addressing user inquiries related to system-generated bills by providing clarifications based on FAQs and internal communication channels.
  • Escalating complex issues or system errors to the appropriate technical or support teams for resolution.
  • Gathering feedback from users to identify common challenges and suggest improvements to enhance system usability.
  • Conducting informal training sessions or one-on-one coaching to help users become proficient with the system.

To be successful in this role, you will need excellent communication and customer service skills. A diploma in any discipline is also required. While prior experience is not necessary, we encourage candidates with no experience to apply.

We offer flexible working hours, including the possibility of night shifts, which may fall between 6:00 PM and 8:00 AM, depending on operational needs. Training will be provided to understand the role and what is needed to do as lead POCs to report their daily jobs. On-site deployment at healthcare facilities is also required.

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