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AI Operations Specialist

1 week ago

Singapore The Rundown Full time

About The Rundown

The Rundown is a team within OpenAI that helps customers understand the impact of highly capable AI models on their business and users.

We are seeking a Revenue Operations Manager to help guide our GTM strategy and drive operational efficiency to accomplish this mission.

This role plays a critical part in streamlining processes, optimizing efficiency, and providing insights necessary for strategic decision-making.

You'll work closely with solution strategists, sellers, finance, enablement, and leadership to drive operational efficiencies that will help accelerate customer and organization success.

Key Responsibilities:
  • Design foundational processes and infrastructure to enable the OpenAI GTM team to operate efficiently throughout the customer lifecycle – from lead creation, scoring and routing, to sales pipeline management, to customer success management and services delivery.
  • Partner closely with technical teams to implement processes systematically.
  • Define foundational GTM KPIs, develop and maintain dashboards to track KPIs, and provide actionable insights and recommendations to stakeholders and leadership.
  • Design and manage territory allocation to optimize sales team performance; Collaborate closely with the sales leadership to ensure alignment with overall business objectives and provide data-driven recommendations for territory adjustments.

This position requires strong analytical skills with a focus on attention to detail, experience in revenue operations or strategy at a high-growth technology company, proficiency in data analysis tools (e.g., SQL, Excel), and exceptional project management skills.