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Cloud Infrastructure Specialist
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Job Overview
">The Role: We are seeking a skilled Technical Support Engineer to join our team. As the primary point of contact for customer inquiries, you will be responsible for providing timely and effective technical assistance via various channels.- Serve as the first point of contact for customer inquiries related to cloud infrastructure and integrated systems.
- Provide timely and effective technical assistance via ticketing systems, email, and chat.
- Troubleshoot and resolve issues related to system performance, connectivity, and integrations.
- Escalate unresolved or complex issues to Support Analysts or Engineering with clear documentation.
- Monitor and maintain cloud infrastructure, application software, and system tools.
- Use tools like Azure Monitor, Log Analytics, and Application Insights to detect and address anomalies.
- Identify performance bottlenecks and collaborate with developers to implement solutions.
- Assist in the deployment, configuration, and testing of new features or integrations.
- Work with project managers and customers to ensure smooth rollouts and implementations.
- Support QA and UAT processes by validating technical functionality.
Requirements
">To be successful in this role, you should have:- Strong troubleshooting skills and a customer-first mindset.
- A solid foundation in cloud technologies, including Azure Cloud infrastructure and integrated systems.
- Excellent communication and problem-solving skills.
Benefits
">We offer a dynamic work environment with opportunities for growth and professional development. Our benefits package includes:- Competitive salary and bonus structure.
- Comprehensive health insurance and retirement plans.
- Flexible working hours and remote work options.
About Us
">Our company is a leading provider of cloud-based solutions for the hospitality industry. We are committed to delivering exceptional customer experiences and driving innovation through technology.