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Team Leadership Specialist L2

1 week ago

Singapore JAC Recruitment Pte Ltd Full time
About the Role

We are looking for a highly skilled Team Leadership Specialist L2 to join our global IT operations team. As a seasoned professional, you will be responsible for leading teams and managing budgets, resources, and operation forecast schedules.

Responsibilities
  • Manage Teams: Manage teams during closing periods and yearly budgeting or forecasting.
  • Allocate Resources: Accurately allocate and manage resources.
  • Oversee Proposals: Oversee internal proposal processes before sharing with customers.
  • Transfer Knowledge: Handle knowledge transfer and operation handover between project and operation teams as needed.
  • Develop Partnerships: Manage relationships with business partners and vendors.
  • Maintain Customer Relationships: Maintain customer relationships when necessary.
  • Estimate Costs: Lead and guide team members in estimating maintenance and operation support costs.
  • Escalate Issues: Escalate and report major project issues to managers.
  • Report Daily: Provide daily reports to managers on budget, resources, and operation forecast schedules.
Qualifications
  • Leadership Experience: Minimum 5 years of experience in team leadership, including managing team budgets, schedules, and resources.
  • Communication Skills: Excellent communication skills in English; proficiency in Japanese and Mandarin is a plus.
  • ITIL Certification: ITIL V3/V4 certification is required.
  • Technical Knowledge: Knowledge of OnPrem, Cloud, Network, and Server operations for cost estimation purposes.
  • Educational Background: Bachelor's degree in any field.
  • Adaptability: Demonstrated ability and desire to adapt to new technologies.
  • Independent Work: Ability to work independently in a fast-paced environment.
  • Cloud Services: Familiarity with cloud services-related software and hardware technology and products is advantageous.
  • Software-Defined Data Centers: Experience with projects related to software-defined data centers or cloud service infrastructure is a plus.
  • Travel Requirements: Willingness to travel for project assignments is beneficial.