API Technical Support Specialist

2 weeks ago


Singapore beBeeTechnical Full time $6,000 - $8,000
Job Title

You are a technically adept and customer-focused API specialist with 1 to 3 years of experience or above.

Work in the US night shift mode for 5 days a week at our Noida location.

Your role involves providing high-quality technical support, ensuring smooth integration and operation of software products, and solving customer issues efficiently.

Your responsibilities include providing technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities.

Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.

Collaborate with internal teams to analyze, diagnose, and resolve integration or application issues.

Assist customers in understanding and implementing APIs, maintain product knowledge, document common issues, and escalate complex issues when necessary.

To excel in this role, you should have 1-3 years of experience in technical support, API support, or product support roles.

Strong knowledge of RESTful APIs, API documentation, and integration practices is required.

Hands-on experience with Postman, Swagger, or other API testing tools is essential.

Excellent verbal and written communication skills, problem-solving abilities, and a proactive approach to technical issues are also necessary.

Experience with API authentication methods, log analysis, and debugging tools, as well as working with SaaS or cloud-based products, is preferred.

This role is ideal for self-motivated individuals who thrive in fast-paced environments, have a passion for technical support, and enjoy solving complex problems.



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