Luxury Hotel Guest Service Executive

2 days ago

Singapore beBeeGuestService Full time $3,500 - $4,500

Job Title: Luxury Hotel Guest Service Executive

Job Description:

We are seeking a highly skilled and experienced guest service executive to join our team in the luxurious Living Room (Club Lounge) of our prestigious hotel. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to all guests.

You will be handling various reception duties including checking-in and checking-out of hotel guests, providing efficient service, handling telephone calls promptly, and ensuring that all room types and rates are up-to-date and accurately communicated to guests.

In addition to these responsibilities, you will also be expected to perform cashiering functions, adhere to hotel policies and procedures, and take ownership of any issues or complaints that may arise.

Key Responsibilities:

  • Handling of Reception/Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
  • Provide courteous and efficient service to all guests.
  • Ensure that all telephone calls are handled promptly.
  • Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
  • Handle cashiering functions and adhere to the hotel's Standard Policies & Procedure.
  • Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
  • Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
  • Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  • Perform club lounge (The Living Room) service.
Requirements:

To be considered for this role, you will need to possess a minimum Diploma qualification in any field and relevant work experience in the hospitality industry. You must also be willing to work rotating shifts and have a positive attitude with an outgoing personality and good communications skills.

Preferred Qualifications:

  • A minimum Diploma qualification in any field.
  • Relevant work experience in the hospitality industry.
  • Willing to work rotating shifts.
  • Positive attitude with an outgoing personality and good communications skills.
  • Familiarity of the Opera system is preferred.

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