Business Intelligence Lead

3 weeks ago

Singapur, Singapore StarHub Full time

Job Title: Business Intelligence Lead

Job Summary:

The Business Intelligence Lead plays a pivotal role in driving data-driven decision-making within the CLM team at StarHub. By transforming raw data into actionable insights, this role helps the team and broader organization understand customer behavior, preferences, and pain points. Through advanced data visualizations and analytics, the Business Intelligence Lead enables stakeholders to see the story behind the numbers, leading to more informed strategies and initiatives.

Key Responsibilities:

  • Develop and implement a long-term Business Intelligence strategy aligned with StarHub's objectives.
  • Create, maintain, and optimize Tableau dashboards that deliver actionable insights to stakeholders.
  • Engage with business stakeholders to understand their data needs and translate business questions into actionable analytics projects.
  • Use complex data analysis methods to derive insights, identify trends, and provide recommendations to the business.
  • Write and optimize complex SQL queries for data extraction, transformation, and loading (ETL) processes.
  • Provide guidance and mentorship to junior Business Intelligence team members, ensuring they follow best practices and grow in their roles.
  • Collaborate with data science, digital analytics, and customer insights teams to provide integrated insights.
  • Stay up-to-date with the latest Business Intelligence trends and tools, ensuring the team leverages the best and most relevant technologies and methodologies.

Requirements:

  • Bachelor's degree in computer science, Information Systems, Business Analytics, or a related field.
  • Master's degree (preferred) in a related field.
  • Minimum of 6-7 years of experience in Business Intelligence, Data Analytics, or a similar role.
  • Familiarity with the telecommunications industry and customer lifecycle management.
  • Expertise in tools like Tableau and extensive experience with SQL. Understanding of data warehousing, ETL processes, and data modeling concepts.
  • Preferred certifications include: Tableau Certification, SQL Certification, and BI Professional Certification like CBIP (Certified Business Intelligence Professional).

Technical Skills:

  • Proficiency in Tableau for designing, developing, and optimizing advanced dashboards.
  • Ability to write complex SQL queries for data extraction, transformation, and loading (ETL).
  • Strong analytical skills and knowledge of data warehousing concepts, data modeling, and ETL processes.
  • Ability to write basic data crunching functions using Python.

Behavioral Skills:

  • Critical thinking and ability to analyze situations independently.
  • Excellent communication skills for presenting complex data.
  • Team player attitude with collaboration skills.
  • Adaptability to changing business needs and eagerness for continuous learning.

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