IT Operations Specialist

1 week ago

Singapore beBeeTroubleshooting Full time $40,000 - $60,000
Job Title:

IT Support Specialist (Rotating Shifts)

Job Description

The primary function of the IT Support Specialist is to ensure seamless day-to-day operations, identify and resolve first-level faults, and maintain overall operational efficiency. The role requires working in 12-hour rotating shifts, preparing detailed log reports, and consolidating monthly performance reports to support business continuity.

The ideal candidate will possess strong analytical and problem-solving skills with attention to detail, proficiency in monitoring and reporting tools, and effective communication skills for clear coordination, documentation, and escalation.

This position involves identifying system abnormalities, executing Standard Operating Procedures to manage alerts and resolve incidents, and collaborating with cross-functional teams to address recurring or critical issues.

Key Responsibilities:

  • Monitor systems and equipment for continuous availability and performance.
  • Diagnose and troubleshoot basic system faults, applying corrective actions to restore normal operations.
  • Escalate complex or unresolved issues to Level 2 teams or appropriate personnel in a timely manner.
  • Collaborate with cross-functional teams to address recurring or critical issues.

Requirements:

  • Prior experience in system monitoring, IT operations, or technical troubleshooting is an advantage.
  • Strong analytical and problem-solving skills with attention to detail.
  • Proficiency in monitoring and reporting tools.
  • Effective communication skills for clear coordination, documentation, and escalation.
Work Environment

The shift pattern is 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage.

How To Apply

Candidates should click the 'Apply' button below or send their updated profiles for consideration.

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