Senior Hospitality Team Lead

1 week ago

Singapore beBeeHospitality Full time $80,000 - $120,000
Job Title: Senior Hospitality Team Lead

The successful candidate will be responsible for overseeing the operations of our lounge or clubroom. This includes ensuring that junior and senior team members are following the correct orders of service, assisting with instructions on how to improve performance, and attending mandatory meetings when the Head Sommelier is not present.

Main Responsibilities:
  • To oversee the opening and closing procedures and mise en place of either the Lounge or Clubroom operations.
  • To ensure that the Junior and Senior Team follow the correct orders of service.
  • To assist where needed and give instructions on how to perform better or faster.
  • To attend all service briefings when on duty.
  • To make a plan for each service and assign the Sommeliers on duty to their respective roles and stations.
  • To ensure everyone is following our standards of service.
  • To ensure a smooth operation on the floor you are responsible for and provide our guests with an experience that we deliver every day at the club, according to our principles and philosophy.
  • To oversee the floor and all tables currently in service to assist where necessary.
  • To communicate effectively with all other Managers on shift to ensure each table's experience is at its best.
  • To handle any mistakes or complaints about wine service quickly and efficiently.
  • To manage and oversee the Club events, Member or private.
  • To assist the Head Chef and Head of Events with pairings.
Requirements:
  • To be punctual to all shifts, meetings, and briefings.
  • To be knowledgeable and enthusiastic about the industry.
  • To possess high levels of communication and interpersonal skills.
  • To have an approachable nature.
  • To maintain a consistent standard of appearance.
  • To demonstrate a keen and consistent effort in improving one's knowledge.
  • To work in a punctual and organized manner.
  • To pay close attention to detail.
  • To demonstrate a high level of commitment and dedication.
  • To be able to work effectively with all departments.
  • To be flexible and adaptable.
  • To be passionate about delivering exceptional customer experiences.
  • To be able to build strong relationships with both members and staff.
  • To be honest and humble.
  • To be willing to learn and work on weaknesses.
  • To be able to take feedback and use it to improve performance.
  • To be able to work in a friendly and sometimes casual environment without sacrificing high standards of service.

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