Lobby Operations Coordinator
1 month ago
The Lobby Operations Intern plays a crucial role in delivering exceptional guest experiences at Raffles Hotel Singapore. As a key member of the Lobby Operations team, you will assist in managing various aspects of the Lobby operation, ensuring seamless processes and close cooperation with the Raffles Butler.
Key Responsibilities- Deliver a first-class stay experience for all residents, including a seamless and personalized check-in and checkout experience.
- Assist the F&B team in welcoming and accommodating/seating restaurant patrons.
- Ensure the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
- Uphold a flawless impression and perception of Raffles Hotel Singapore products and colleagues.
- Address any security incidents and guest complaints to the Lobby Operations management team and react proactively when suitable and appropriate.
- Ensure service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
- Accurately execute cashiering and billing duties in coordination with the Raffles Butlers and cooperate closely with the Finance team.
- Act as Lobby Operation Coordinator to handle administrative tasks and ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests' arrivals.
- Assist with the timely pre-arrival correspondence cycle within the Lobby Operations team.
- Maximize the outcome of upsell and cross-sell opportunities by executing the annual upsell strategy and achieving all goals as set by management.
- Cooperate with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons, and visitors.
- Ensure guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP), and Forbes 5-star/Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
- Pursuing or pursued a Diploma or Degree from preferably hospitality or related field.
- Excellent communication skills in English and ability to communicate in a second language.
- Strong interpersonal skills, ability to contribute to the team, work punctually, and effectively.
- Ability to ascertain and address guest/colleague needs, motivate individuals, and create and maintain a cohesive team.
- Focus on service with an eye for detail and an approachable attitude.
- Ability to work well under pressure, analyze and resolve problems, and exercise good judgment.
- Prioritize and organize work assignments and work effectively.
- Self-motivate and show good initiative in a dynamic environment.
- Ensure security and confidentiality of guest and hotel information.
- Good computer and property management system skills.
- Ability to embrace and respond to change effectively.
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