IT Governance and Communication Strategist

1 week ago

Singapore beBeeGovernance Full time $120,000 - $180,000
IT Governance and Communications Manager

This is a pivotal opportunity to shape the overall IT governance framework and elevate communications capabilities.

Key Responsibilities:

  • Oversee and optimize the IT project portfolio, ensuring alignment with organizational strategic goals.
  • Define, track, and report on key performance indicators (KPIs) and metrics for overall project portfolio performance.
  • Provide clear, data-driven insights to IT management for informed decision-making.
  • Establish and refine project management frameworks and methodologies.
  • Provide essential support and guidance to project teams to ensure adherence to established frameworks.
  • Champion a culture of continuous learning and improvement through structured post-implementation reviews.

Additional Responsibilities:

  • Support the ITSM lead in achieving annual ISO 20000 certification.
  • Develop and maintain IT Service Management policies and process documents in compliance with ISO standards.
  • Plan and coordinate internal and external audits for ISO 20000 certification.
  • Monitor and report on ITSM performance using dashboards.
  • Collaborate with the ServiceNow platform team to implement approved ITSM processes.
  • Design and maintain the Configuration Item model for all core IT services.

Requirements:

  • 8 years of relevant IT experience, with a focus on IT governance and PMO.
  • Experience in Project Management, Change Management, and Management Reporting.
  • Certified in ITIL, ISO 20000, or PMP is desired.
  • Knowledge of ServiceNow tool is a plus.
  • Excellent interpersonal and stakeholders' management skills.
  • Ability to think critically and facilitate, influence, and collaborate effectively across teams.

The ideal candidate will have a degree in Computer Science, Computer Engineering, Software Engineering, or related disciplines, and possess exceptional communication and presentation skills. They will be able to work independently and in cross-functional teams, with strong analytical, critical thinking, and problem-solving skills. We regret that only shortlisted candidates will be notified.

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