Product Technical Manager
3 weeks ago
Job Summary
We are seeking a highly skilled Product Technical Manager to join our team at PERSOL Singapore. As a Product Technical Manager, you will be responsible for providing technical support to our dealers, training them on new products, and ensuring they have the necessary resources to operate effectively.
Key Responsibilities
- Provide technical support to dealers on product specifications, safety requirements, and local laws.
- Develop and implement training programs for dealers to improve their uptime and parts competence.
- Analyze dealers' performance and identify areas for improvement.
- Manage dealer service and parts capabilities, ensuring they meet our KPIs.
- Carry out application work, confirmation, and examination of equipment, and provide feedback to the factory.
- Investigate product defects and provide feedback to improve product quality.
- Visit customers regularly to resolve issues and gather feedback on market trends and customer satisfaction.
Requirements
- Diploma or degree in mechanical engineering or relevant field.
- Minimum of 10 years' experience in after-sales processes, preferably in heavy equipment/automotive networks.
- Technical knowledge of equipment operations and mechanical functions.
- Knowledge of workshop and field service operations.
- Management ability to carry out training in a planned manner.
- Computer skills using Word, PowerPoint, Outlook, and Excel software.
- Communication skills in Japanese and English.
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