
Senior Technical Solutions Expert
6 days ago
We are seeking a highly skilled Senior Technical Solutions Expert to drive growth and support in the APAC market.
The ideal candidate will lead and supervise a team of technical experts, provide expert-level technical support via various channels, communicate effectively with international customers, and collaborate with the sales team for a seamless customer journey.
Key responsibilities include:
- Leading and supervising a team of technical experts across APAC
- Providing expert-level technical support via email, phone call, video calls, and on-site visits
- Communicating clearly with international customers in English and Mandarin
- Working with escalation points to resolve complex technical issues
- Providing technical support and onboarding ecosystem partners
- Investigating product returns and exchanges
- Designing smart lighting control solutions
- Collaborating with the APAC Sales team
Preferred qualifications include:
- Degree in a relevant field
- Strong command of English and Mandarin
- Proficient in providing hands-on demonstrations and explaining technical details
- Experience with AutoCAD and electrical contractors/system integrators
- Advanced proficiency in Microsoft Office, Teams, and SharePoint
We offer a dynamic work environment and opportunities for professional growth and development.
What We Offer:
- A dynamic and fast-paced work environment
- Opportunities for professional growth and development
- A competitive compensation package
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