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Programmatic Expert

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Singapore beBeeAccount Full time $70,000 - $110,000

At Locala, we are looking for a Support Account Manager to strengthen our support team further. As the primary point of contact for internal customer support requests, incidents, and queries related to the use of our internal DSP, you will join a growing team based in Singapore.

Key Responsibilities
  • Serve as the go-to expert for internal trading teams, offering advanced support for all aspects of campaign management on our DSP.
  • Diagnose and resolve complex technical and operational issues related to campaign setup, delivery, performance, and reporting.
  • Proactively identify opportunities to improve campaign performance and suggest platform features or strategies to help our traders meet and exceed client KPIs.
  • Collaborate with product, engineering, and ad operations teams to identify and address system bugs, propose platform enhancements, and contribute to the development of training materials and best practices.
  • Maintain a deep and up-to-date knowledge of our DSP's capabilities, new features, and the broader ad tech landscape.
  • Act as a critical link between the trading teams and the technical product teams, translating feedback and issues into actionable insights.
  • Assist in the training and onboarding of new traders, ensuring they are proficient in using our DSP effectively.

You will collaborate with Customer Success and Engineering teams to ensure timely resolution within agreed service levels, while communicating effectively with our internal customers.

Your profile should include:

  • 4-5 years of experience in a similar role in Ad tech / Programmatic industry - mandatory
  • Ability to work both autonomously and as part of a team

Additionally, you should be an English speaker (oral and written), familiar with the programmatic advertising landscape, comfortable with a start-up mindset, a problem solver and detail oriented, highly organized and able to prioritize, and a team player.

About Our Company Culture:

  • Care: We are fair to all. We act transparently, responsibly and sustainably towards people and the planet.
  • Invent: We take risks and put ourselves to the test. Our products are unique and challenge the status quo
  • Succeed: We help you succeed. We set the bar high, work together and commit to delivering an outstanding product and achieve excellence every single day.

We are committed to diverse and inclusive hiring and to promoting equal opportunities throughout our processes and beyond. Our offers are open to everyone, regardless of origin, gender, religion, disability, etc.