AVP, Account Servicing, COC
2 days ago
About United Overseas Bank
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories.
About the Role
We are seeking an experienced professional to join our Group Technology and Operations (GTO) team as an AVP, Account Servicing, COC. In this role, you will be responsible for managing a small team and processing customer and account data maintenance requests for individual customers.
Key Responsibilities
- Manage a small team to process customer and account data maintenance requests
- Complete data maintenance requests with accuracy and within agreed service level agreements
- Handle enquiries and escalations from local branches, business units, and support/contact centre
- Prepare and submit management/statistical reports
- Lead/participate in projects and/or process improvement initiatives
Requirements
- Recognized university degree with 5 years of branch banking or backoffice operations experience
- Good managerial skills
- Strong computer, analytical, and problem-solving skills
- Strong interpersonal and communication skills
- Able to work under pressure and independently
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