Unlock Global Market Opportunities

3 days ago

Singapore beBeeCustomer Full time

Unlock Global Market Opportunities

We're seeking a talented professional to join our team as a Customer Success Specialist. As a key player in our organization, you will have the opportunity to make a real impact on the way global financial markets operate.

This is an exciting role that requires strong relationship management, education, data science, and deep functional expertise skills. You will be responsible for ensuring our customers fully leverage the value of our enterprise solutions by discovering and implementing workflow solutions while continuously providing guidance throughout their journey.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this challenging and rewarding role.

  • Key Responsibilities:
  •    Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
  •    Demonstrate and educate new customers on how to use our enterprise platforms, content, and technologies in a manner tailored to their specific use-case.
  •    Ensure customers derive maximum value from their investment in our services and solutions, utilize all licenses, and collaborate with other stakeholder teams to ensure retention and growth.
  •    Drive content usage growth and retention through regular engagement with your clients, discussing product/content roadmaps and improvements.
  •    Collaborate with client application owners to ensure they are getting the most from our data. Document and share insight around their usage versus contract.
  •    Monitor and evaluate usage data.

About the Role:

This is a critical role that plays a vital part in ensuring our customers' success. As a Customer Success Specialist, you will be responsible for identifying opportunities in your accounts, redefining your clients' businesses through user adoption of our suite of solutions, and building conditions for efficient renewal and upsell growth.

What We Offer:

We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for career growth and development.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application today.

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