Clinical Support Professional

2 days ago

Singapore beBeeExcellence Full time $45,000 - $65,000
Delivering Exceptional Patient Care and Clinic Operations

We are seeking a meticulous, polished, and service-oriented professional to join our clinic. In this dual role, you will be the welcoming face of our clinic, providing a five-star patient experience while offering essential clinical and administrative support.

Key Responsibilities:
  • Provide a concierge-level welcome to all patients, ensuring they feel valued and comfortable from the moment they arrive.
  • Manage all communications with utmost professionalism and a polished demeanor.
  • Curate seamless appointment scheduling with perfect timing, optimizing both patient convenience and clinic efficiency.
  • Anticipate and address patient needs with attentive service, going above and beyond to ensure their comfort.
  • Dispense medications accurately according to doctors' prescriptions.
  • Maintain impeccable front desk operations and uphold the highest standards of clinic ambiance.
  • Ensure flawless patient registration and billing processes, maintaining accuracy and efficiency.
  • Process CHAS/Medisave claims with precision and in a timely manner.
  • Serve refreshments to patients with thoughtful hospitality.
Clinical Assistance & Sterilization Excellence
  • Prepare patients for treatment and ensure their comfort throughout their visit, setting a welcoming and reassuring tone.
  • Maintain impeccable cleanliness and a high standard of infection control by thoroughly disinfecting and sterilising treatment rooms, dental equipment, and instruments in accordance with strict clinic protocols.
  • Sterilise, organise, pack, and prepare dental instruments meticulously before each appointment, ensuring everything is ready for seamless procedures.
  • Assist dentists during dental treatments, providing efficient chairside support to ensure smooth workflow and optimal patient care.
  • Mix dental materials accurately and assist with lab tasks as per instructions (e.g., impressions, model casting, retainer fabrication, etc.).
  • Take X-rays for patients as required, adhering to safety protocols.
  • Perform routine equipment maintenance and strictly adhere to all infection control protocols, upholding our commitment to patient safety.
Clinic Operations Precision
  • Maintain impeccable cleanliness of the reception area, pantry, and toilets.
  • Uphold meticulous record-keeping in full compliance with regulations.
  • Coordinate with laboratories with clockwork reliability.
  • Manage inventory of products and supplies, conducting regular stock checks and assisting with supply ordering to ensure adequate stock levels.
  • Support overall clinic operations with additional administrative and clinical tasks as needed, contributing to the efficient running of our practice.

We are looking for an individual who embodies our commitment to excellence: education, communication, presentation, interpersonal skills, organisational skills, attitude, composure, and eligibility.

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