IT Support Specialist

2 days ago


Singapore GETECH AUTOMATION PTE LTD Full time

Job Title: IT Support Specialist

Job Summary:

We are seeking a highly skilled and experienced IT Support Specialist to join our team at GETECH AUTOMATION PTE LTD. The successful candidate will be responsible for providing frontline technical assistance to end-users, troubleshooting technical issues, and resolving hardware, software, or network-related problems.

Key Responsibilities:

  • Provide technical assistance to end-users via phone, email, or in-person support.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Install, update, and configure software applications on users' devices.
  • Maintain and troubleshoot hardware faults on devices such as computers, laptops, printers, scanners, and other peripherals.
  • Monitor and troubleshoot network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
  • Create, update, and manage user accounts on various systems and applications.
  • Implement and maintain IT security measures to protect systems and data from potential cyber security threats.
  • Ensure data integrity and implement backup/recovery procedures to prevent data loss.
  • Assist users with mobile device setup, configuration, and troubleshooting issues.
  • Provide assistance to issues raised by remote or off-shore employees.
  • Maintain an inventory of hardware and software assets.
  • Create and update documentation for common IT procedures and troubleshooting guides.
  • Conduct training sessions or create resources to educate users on IT best practices and security awareness.
  • Liaise with third-party vendors on hardware, software, and services-related queries/requirements.
  • Ensure IT practices and procedures comply with relevant regulations and internal policies.

Requirements:

  • Minimum Diploma in Information Technology.
  • Preferably with 2 years' relevant work experience.
  • Effectively bilingual.


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