Shelter Operations Coordinator

2 weeks ago

Singapore beBeeOperation Full time $3,500 - $4,500
Program Assistant (Operations)

Support the daily operations of a transitional shelter, ensuring a smooth and efficient environment for residents. The ideal candidate will possess strong interpersonal and communication skills, with the ability to manage crisis situations calmly and effectively.

Key Responsibilities:

  • Provide exceptional customer service to shelter residents, addressing their queries with empathy and professionalism.
  • Assist new residents during admission and orientation, helping them feel welcomed and informed.
  • Maintain accurate records and statistics to support monitoring and evaluation of shelter programs.
  • Offer administrative and operational support to ensure seamless shelter operations.
  • Handle data entry for client records and operational documentation.
  • Manage records of client payments for shelter fees and utilities.
  • Track and maintain inventory of rations, in-kind donations, and distributions to residents.
  • Help uphold a safe, secure, and healthy shelter environment through regular checks and minor maintenance.
  • Enforce shelter rules and conduct inspections to ensure compliance.
  • Moderate disputes between residents and respond to incidents, escalating when necessary.
  • Build rapport with residents and their families, especially children and vulnerable individuals, through therapeutic engagement.
  • Collaborate with the team to develop, evaluate, and improve tenant programs.
  • Liaise with community agencies and support the planning and execution of shelter activities.
  • Co-create and organize meaningful programs for residents, providing logistical support as needed.

Qualifications and Skills:

  • Minimum qualification: O'Level certificate or higher.
  • Compassionate and resilient individual with strong interpersonal and communication skills.
  • Experience in social services, community work, or shelter operations is an advantage.
  • Able to manage crisis situations calmly and effectively.
  • Organized, detail-oriented, and comfortable with administrative tasks.
  • Team player who thrives in a mission-driven environment.

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