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Travel Industry Professional

3 weeks ago

Singapore TOUR EAST SINGAPORE (1996) PTE LTD Full time
Job Overview

TOUR EAST SINGAPORE (1996) PTE LTD is seeking a highly skilled Travel Industry Professional to join our team. As a Customer Service Agent Officer/Executive, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and relationship-building skills.

Key Accountabilities:
  • Develop and maintain relationships with customers to ensure repeat business and referrals.
  • Handle customer complaints and concerns in a professional and courteous manner.
  • Promote and sell tours, attractions, and special offers to customers to maximize sales and customer satisfaction.
  • Collaborate with internal teams to ensure smooth tour operations and customer satisfaction.
  • Document and track customer interactions, feedback, and preferences for future reference.
What We Look For:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of the travel industry and its trends.
  • Strong problem-solving and conflict resolution skills.