Business Process Improvement Specialist
4 days ago
Job Summary
The Business Process Improvement Analyst plays a crucial role in identifying and implementing process optimization opportunities that align with the strategic goals of STARHUB LTD.
Key Responsibilities
- Collaborate with stakeholders to identify automation and process improvement opportunities, focusing on cost reduction, efficiency enhancement, and risk minimization.
- Work closely with line of business management to monitor and evaluate programs, processes, workflow, and business results, ensuring continuous improvement.
- Lead process improvement initiatives, including data gathering, analysis, and feedback sessions, as well as process-mapping and solution brainstorming sessions.
- Conduct cost-benefit analysis for recommended processes and create value stream maps to document process flows.
- Manage change within and across business units, identifying and mitigating risks and issues.
- Monitor improvement progress and publish closure reports, ensuring transparency and accountability.
- Develop and maintain process-related documents, creating presentations to share findings and results with key business leaders.
- Act as a consultant, helping design processes for new and upcoming projects.
Essential Qualifications
- Lean/Six Sigma certification
- Journey mapping and design experience required
- Minimum 2 years working in the Telco industry
- Minimum 5 years working experience with at least 2 years in a process improvement role or its equivalent
- Proven track record of leading successful process improvement initiatives
- Excellent proficiency in Excel, Visio, and PowerPoint, with the ability to create executive-level presentations
- Strong analytical, project management, and change management skills, with the ability to manage stakeholders and plan/executed projects
Tell employers what skills you have
Management Skills
Data Analysis
Change Management
Process Improvement
GMP
Visio
Value Stream
Reliability
Business Process Improvement
Process Engineering
Project Management
Good Communication Skills
Process Optimization
Electrical Engineering
Mapping
Catalogues
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