Business Intelligence Transformation Lead

1 day ago


Singapore TDCX Full time
Overview of the Role

This position is a senior advisory role to customer and client operation teams across TDCX. The ideal candidate will work with internal and external stakeholders to strategize solutions, monitor and assess operations performance.

Key Responsibilities
  • Design, develop, test, and implement business intelligence solutions that create high operational impacts, including streamlining data integration, analytic operations enhancements, operational productivity improvements, and process automation.
  • Provide consulting services to clients to drive operational impacts.
  • Project manage large or small-scale initiatives to ensure successful delivery of internal/external business solutions in sales operations, business intelligence, customer experience, and technology/process enhancements.
  • Lead junior resources in analytics and provide mentoring, capability building, and process definitions for internal operational teams.
Requirements

The ideal candidate should have a bachelor's or advanced degree in Business, IT, Computer Science, or a related field. A minimum of 8-10 years of working experience in a related field is required.

The candidate should possess strong problem-solving skills, demonstrated ability to solve real operations issues with actionable insights, and excellent verbal and written communication skills in English.



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