Senior Patient Care Liaison Specialist

7 hours ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Summary:
As a Senior Patient Care Liaison Specialist, you will be responsible for ensuring the well-being of newly admitted patients and addressing their concerns in a timely manner. This role requires strong communication and interpersonal skills to effectively interact with patients, families, and healthcare teams.

About the Role:
This is a 6-month contract position, where you will work Monday to Sunday, any 5 days, from 8:30am to 6pm. Your primary objective is to provide excellent patient care, respond to their needs, and resolve any issues promptly.

Main Responsibilities:
  • Visit new patients to introduce yourself and ensure they are comfortable and informed about our services.
  • Conduct regular ward visits to check on patients' well-being, address their requests, and gather feedback or complaints.
  • Provide service recovery for any negative experiences or issues raised by patients.
  • Redirect patients based on our renovation schedule and emergency priorities.
  • Evaluate critical situations and escalate them to the Service Executive if necessary.
  • Track and report patients who have received service recovery.

Requirements:
You must possess excellent customer service skills, ability to multitask, and work well under pressure. Previous experience in outsourcing, housekeeping, customer care, or a related field is preferred.

About Us:
We are Recruit Express Pte Ltd (EA Licence No.: 99C4599), a reputable recruitment agency dedicated to connecting talented individuals with top companies. Our team is passionate about delivering exceptional service and creating meaningful employment opportunities.

What We Offer:
As a valued member of our team, you can expect a competitive salary of SGD $40,000 - $50,000 per annum, depending on your qualifications and experience. If you are a motivated and compassionate individual seeking a challenging role, we encourage you to apply.

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