Customer Service Representative
5 days ago
Job Description
We are seeking a highly skilled and professional Customer Service Representative to join our team at The LearningLab Education Centre PTE LTD. In this role, you will be responsible for providing exceptional customer service experience to our clients.
Key Responsibilities:
- Servicing Customers: You will be the first point of contact for our clients, ensuring that they receive a high-quality service experience.
- Developing Knowledge: You will need to acquire a strong working knowledge of our organisation's programmes, services, and processes.
- Problem-Solving: You will be expected to take ownership of customers' problems and follow through effectively and efficiently to resolution within established Service Level Agreements (SLAs).
- Communication: You will liaise with English & Chinese speaking clients, and being effectively bilingual would be a strong advantage.
- Teamwork: You will work closely with other departments to ensure a seamless client experience.
Requirements:
- A Diploma/Advanced/Higher/Graduate Diploma in any field is required.
- You must be able to work shift hours and on weekends.
- Strong communication and interpersonal skills are essential.
- You should have emotional maturity and a passion for customer service.
- Familiarity with CRM systems and practices is an added advantage.
- Possession of good mediation and persuasive skills is required.
- You should possess a positive, extroverted, and outgoing personality.
Salary: The salary for this position is estimated to be around $40,000 - $50,000 per annum, depending on qualifications and experience.
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