Career Opportunity: Customer Service Representative

2 weeks ago


Singapore beBeeFreight Full time $4,000 - $6,000
Customer Service Representative Job Description

The role of a Customer Service Representative is crucial in ensuring that customers receive timely updates and have their issues resolved efficiently. As the primary point of contact, you will be responsible for managing customer experiences and providing exceptional service.

Key Responsibilities:

  • Manage customer relationships and resolve issues promptly and professionally.
  • Coordinate freight operations from booking to delivery, ensuring seamless execution.
  • Prepare and verify shipping documents to ensure accuracy and compliance with customs regulations.
  • Identify process inefficiencies and suggest improvements to enhance efficiency and service quality.
  • Provide commercial support to the sales team as needed.

Requirements:

  • A diploma or degree in Logistics, Supply Chain Management, Business, or a related field is preferred.
  • Candidates should possess strong communication skills, customer focus, and a drive to improve.
  • Knowledge of freight documentation, customs regulations, and industry best practices is essential.
  • Proficiency in MS Office Suite and experience with freight management software are advantageous.

Benefits:

This role offers a unique opportunity to work in a fast-paced environment and make a tangible impact on customer satisfaction. If you are a team player with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply.



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