Global Trade Support Specialist
4 days ago
Singapore, Singapore | Export & Import Management | Full-time | SGD 60,000 - 80,000 per annum
You will be joining our Customer Care Team to leverage your leadership expertise and skills in delivering exceptional customer experiences.
Your Key Responsibilities- To drive customer engagement, satisfaction, retention, and reactivation by working closely with field sales and operational care centres (OCC).
- To establish and strengthen operational relationships with customers through daily interactions, regular visits, and proactive advising and consulting to ensure customer satisfaction.
- To qualify customer inquiries and provide quotations within the given price band, in line with decision-making guidelines, and follow up to ensure quotations are accepted and closed.
- To support customer onboarding by ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
- To process customer orders into the operational execution process.
- To collaborate with finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- To create, review, and refine customer reports.
- To ensure delivery against all financial targets and strategic objectives.
We are seeking a professional with a strong focus on customer and stakeholder relationships, along with excellent time management skills.
As a Global Trade Support Specialist, you will possess knowledge across our operations and possess the key attributes we look for in this role.
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