Experienced Administrative Professional Wanted
1 week ago
Ambitious Administrative Professional
About the Role:We are seeking an experienced and skilled administrative professional to join our team. As an Admin Support Officer, you will be responsible for providing exceptional support to our organization by managing the public email inbox, drafting and responding to queries and feedback in a timely and professional manner.
You will work closely with our team to ensure that all email inquiries are responded to promptly and professionally. This will involve drafting and sending emails, as well as escalating complex cases or unresolved matters to the supervisor for guidance.
In addition to email management, you will also be responsible for maintaining accurate records of enquiries, issues, and replies, and monitoring email trends to recommend FAQ improvements.
Other responsibilities include tracking and updating e-learning quiz completions in Excel, escalating non-completion cases when required, generating reports, compiling statistics, and liaising with vendors/partners for event coordination and feedback.
The ideal candidate will possess a minimum of a Diploma with 1 year of experience in replying public queries. You will be proficient in MS Excel, Word, PowerPoint and Outlook, and have excellent written and verbal communication skills.
Key Requirements:- Diploma with 1 year of experience in replying public queries
- Proficient in MS Excel, Word, PowerPoint and Outlook
- Excellent written and verbal communication skills
This is an excellent opportunity for someone who is looking for a challenging and rewarding role in a fast-paced environment. You will have the opportunity to work closely with a dynamic team and contribute to the success of our organization.
We offer a competitive salary package, including benefits such as comprehensive training and development programs, opportunities for career advancement, and a collaborative and supportive work environment.
About Us:We are a leading provider of [industry/services] solutions. Our mission is to provide exceptional service and support to our clients, while continually improving and expanding our services to meet their evolving needs.
We are committed to fostering a culture of innovation, collaboration, and continuous learning, where our employees feel valued, supported, and empowered to excel in their roles.
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