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Senior Onboarding Process Specialist
2 weeks ago
Would you like to help shape the end-to-end client onboarding experience?
Job DescriptionWe are seeking an experienced Business Analyst to join our team. As a Business Analyst, you will play a key role in ensuring that our onboarding process is seamless, compliant, and optimised for conversion.
You will support back-office processes and tools to ensure workflows are operationally efficient and documented. Working closely with Product Managers, UX Designers, Engineers, Compliance, and Operations, you will help define requirements, analyse data, and ensure we deliver best-in-class onboarding journeys across multiple regions and regulatory frameworks.
Required Skills & Qualifications- Experience in business analysis within FinTech;
- Strong understanding of Risk, Electronic verification, KYC, AML, and regulatory onboarding requirements;
- Proficiency in documenting workflows, writing user stories, and producing acceptance criteria;
- Analytical skills with experience using BI/data tools (e.g Tableau, Mixpanel);
- Excellent communication and stakeholder management abilities;
- Familiarity with Agile/Scrum delivery environments;
- Strong problem-solving skills and attention to detail;
- Proficiency in Jira/Confluence and backlog management;
As a member of our team, you can expect:
- A competitive salary structure;
- A genuinely collaborative and friendly culture;
- Flexible and hybrid working arrangements;
- Ongoing personal development and learning opportunities;
- Paid parental leave;
- Three paid volunteering days per year and a Workplace Giving Program;
- 24/7 support when you need it most – an Employee Assistance Program;
- Frequent events and celebrations.
We are a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence.
We value diversity and welcome applications from any background. We respect our team members’ experiences and will never pay to remove a negative review.
