IT Technical Specialist
5 days ago
PAN-UNITED TECHNOLOGIES PTE. LTD. is seeking a highly skilled and experienced IT Technical Specialist to join our team.
About the RoleThis role involves providing technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and IT-related devices. The ideal candidate will have excellent troubleshooting and problem-solving skills, with the ability to quickly assess technical issues and provide timely solutions.
Key Responsibilities- Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and IT-related devices.
- Troubleshooting and Issue Resolution: Quickly assess technical issues, diagnose problems, and determine the best solutions to address user inquiries.
- AUDIO & VIDEO SYSTEM SUPPORT: Manage the setup and troubleshooting of audio and video conferencing systems, ensuring smooth operation for meetings and remote communication.
- Ticket Management: Log all support requests in a ticketing system, track the progress of each ticket, and ensure timely resolution or escalation when necessary.
- Escalation of Unresolved Issues: Direct unresolved or complex issues to the next level of support personnel or related teams when required, ensuring that escalated cases are managed with continuity and efficiency.
- System Monitoring: Continuously monitor system performance and proactively address potential issues to ensure smooth operations.
- Software and Hardware Setup: Install, configure, and update software and hardware as required by the organization.
- User Account Management: Set up and manage user accounts, permissions, and passwords, ensuring security protocols are followed.
- Documentation: Maintain detailed records of all IT issues and solutions for future reference.
- Training Manual Creation: Write clear, user-friendly training manuals and support documentation to aid customers and employees in resolving common technical issues and using new applications effectively.
- Network and Security Assistance: Assist with basic network troubleshooting and basic security issues, such as network connection, virus removal, and adhere to organizational IT security policies.
- System Updates and Maintenance: Perform regular updates, backups, and maintenance on IT systems to keep them running efficiently.
- Diploma in Computer Science, Engineering, or any related discipline.
- Good knowledge of System Administration and Networking.
- Possess at least 1 year of network experience.
- Meticulous, good interpersonal and communication skills.
- A team player and willing to learn.
- Able to work independently or with little supervision.
We offer a competitive salary range of SGD $55,000 - $65,000 per annum, depending on experience.
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