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IT Infrastructure Manager
2 months ago
At Careers@Gov, we are seeking an experienced and skilled Assistant Director to lead our IT Infrastructure team.
About the RoleThe Assistant Director will be responsible for managing our technology infrastructure services, end-user computing environment, and workspace. This includes reviewing policies, managing resources, and inspiring a team of staff to enhance their capabilities.
The successful candidate will have a strong background in IT infrastructure and operations, with at least 5 years of experience at the management level. They will possess leadership qualities, good people and collaboration skills, and excellent communication skills.
Key Responsibilities- Manage overall technology infrastructure services, end-user computing environment, and workspace.
- Assess current and future needs, formulate strategic plans, and propose innovative solutions to achieve a cost-effective and scalable IT infrastructure.
- Oversee the overall effectiveness and efficiency of IT Infrastructure services and operations, adhering to standards and guidelines to ensure high levels of customer satisfaction.
- Monitor performance of the IT Infrastructure and establish plans for necessary technology refresh and expansion needs.
- Create, lead, and motivate a team in developing and delivering timely, high-quality, scalable, extensible, cost-effective solutions to overall day-to-day IT operations.
- Develop Key Performance Indicators (KPI) and measure monthly, improving KPIs on an ongoing basis via Pareto and root cause/corrective analysis.
- Develop and manage key metrics and Service Level Agreements (SLA) with users and colleges for the portfolio under management.
- Possess suitable academic qualifications in Information Technology, Computer Science, or related field.
- Minimum 15 years of experience in Infrastructure and Operations and/or Information Systems, with at least 5 years of experience at the management level handling large cross-functional teams.
- Possess leadership qualities, good people and collaboration skills.
- Good presentation, verbal, and written communication skills.
- Experience in infrastructure and operational support in a large, enterprise environment, IT best practices (e.g. ITIL), and managing third-party service providers.
- Experience in multi-data centers, servers, end-user computing technologies, administration, design, and operations.
- Excellent working knowledge of Windows, UNIX, Linux, VMware, Storage Area Network, Oracle or Microsoft database technologies, and administration required.
- Experience with Cloud technologies, Microsoft M365, outsourcing experience, Desktop and Application virtualization.
- Familiarity with Government Tendering procedures, IT Security Policy, IT Governance in Public Sector, and managing IT budgets would be an advantage.
- Experience in the areas of IT security practices with relevant IT security management certifications (e.g. CISSP, CISM) will be an advantage.
Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.
