
Senior Customer-Facing Software Implementation Manager
2 weeks ago
Job Description:
We are seeking a skilled and experienced Senior Project Manager to join our team. The ideal candidate will have a strong background in project management, with a focus on customer-facing software implementation projects.
The successful candidate will be responsible for managing multiple projects simultaneously, ensuring timely delivery, and meeting customer expectations. They will also be expected to work closely with cross-functional teams, vendors, and partners to ensure successful project outcomes.
The role involves extensive travel, both within the company and to various customer locations. The successful candidate should be comfortable with frequent air travel and be able to adapt to changing project requirements.
- Project Management: Apply extensive project management skills while learning and adapting to best practices framework to deliver project goals.
- Schedule Management: Create and actively manage a project schedule for each project by estimating, identifying, tracking, and driving overall project timeline, project milestones, tasks, deliverables, customer requirements, task dependencies, and critical paths.
- Scrum Master: Facilitate Scrum ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews, sprint retrospectives); encourage effective communication and information exchange within the team and with stakeholders; coach the team to apply Agile principles and Scrum practices; actively remove impediments; provide guidance and support to improve team performance and effectiveness.
- Cross Functional Leadership: Provides leadership, direction, and integrates activities with other departments, Boeing and Jeppesen vendors, and partners to ensure successful implementation and support; facilitates roll out of Project Management best practices.
- Issue / Risk Management: Anticipates, identifies, tracks, and drives resolutions on risks and issues that may impact implementation projects; and develops and implements mitigation and corrective actions.
Required Skills and Qualifications:
To be successful in this role, the candidate should possess the following skills and qualifications:
- 8+ years of external customer Project Management experience
- Experience managing complex software implementation projects
- Experience with Scrum/Agile methodologies with enterprise-level application development projects.
- Strong business acumen and relationship skills needed to build partnerships with customers, stakeholders, and peers.
- Airline industry experience
- Excellent external and internal communication skills (e.g., writing, presentation)
Benefits:
The successful candidate will receive a competitive salary and benefits package, including relocation assistance, visa sponsorship, and a comprehensive health insurance plan.
Others:
This is an international, locally hired position. The successful candidate should be willing to relocate to Singapore and obtain the necessary work visa.
Relocation assistance is not negotiable for this position.
This position does not require a Security Clearance.
This is not an expat assignment.
Language Requirements: Not Applicable
Education: Not Applicable
Contingent Upon Award Program This position is not contingent upon program award
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