Technical Implementation Specialist

2 days ago


Singapore NTT DATA Full time
Overview

NTT DATA is a leading IT services provider that empowers clients to lead their digital transformations. We deliver trusted technology-enabled business solutions and consulting on managing complex environments.

Salary

The estimated salary for this role is approximately $70,000 - $90,000 per year, depending on location and experience.

Job Description

The Technical Services Implementation Engineer (L1) plays a key role in our team's success. This entry-level engineering position requires close collaboration with the Technical Services Implementation Engineering team to action configurations, installations, and resolve less complex break/fix events.

Key Responsibilities:
  • Develop skills in owning portions of an installation, break/fix incidents, and problem management.
  • Work jointly with the Implementation Engineering team to meet client requirements.
  • Provide second-line telephonic support under guidance to customers as part of periodic telephonic duty.
  • Action less complex configurations and installations.
  • Attend to less complex break/fix events.
  • Perform other related tasks as required.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A basic understanding and appreciation of technical design principles.
  • An ability to develop an understanding of fundamental project management and administration processes.
  • A strong learning orientation.
  • Good verbal communication skills.
  • A client service orientation.
  • A hands-on proactive approach.
Academic Qualifications and Certifications

You should have:

  • A Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent.
  • Specialized training in new technologies and legacy systems or equivalent.
Required Experience

Some work experience in a technical implementation engineering or similar role is necessary for this position.



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