
Customer Support Representative
2 weeks ago
Job Title: Customer Support Representative
The primary objective of this role is to serve as the principal point of contact for customers, providing outstanding support and ensuring customer satisfaction.
To excel in this position, one must possess exceptional interpersonal skills, a pleasant demeanor, and a customer-centric approach.
Key Responsibilities:
- Manage customer relationship management software and operate the company's app backend system.
- Interact with walk-in and app-booking customers, explain service offerings, and assist them in bookings.
- Provide educational sessions on app usage to customers.
- Assist with operational tasks and serve customers at the shop front during weekends.
Requirements:
- Proven experience in customer-facing roles.
- Proficiency in Microsoft Office applications.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure.
This opportunity offers a chance to join an organization dedicated to delivering exceptional customer experiences. If you are a driven individual with a passion for customer service, we encourage you to apply for this exciting role.
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