Medical Liaison Specialist
3 days ago
We are seeking a skilled Client Relations Manager to join our team at Radlink Asia Pte Ltd. The successful candidate will be responsible for building and sustaining relationships with clients, including referring physicians, hospitals, and healthcare organisations.
The ideal candidate will have excellent communication and problem-solving skills, as well as a customer-centric focus. They will be able to maintain and nurture relationships with clients, address any concerns or issues, and ensure that clients receive high-quality service.
Key Responsibilities:- Client Relationship Management:
- Maintain and nurture relationships with clients, including referring physicians, hospitals, and healthcare organisations.
- Address any client complaints, questions, or concerns related to services like imaging quality, reporting timeliness, or billing discrepancies.
- Communication and Coordination:
- Act as the primary contact between the radiology department and clients.
- Ensure that all information (e.g., diagnostic images, reports) is conveyed accurately and promptly.
- Business Development:
- Engage in strategies to acquire new clients for the practice, such as outreach to new referring physicians or hospitals.
- Billing and Compliance:
- Work with the billing department to ensure that clients, especially insurance companies, are invoiced correctly and that there are no billing disputes.
- Strong Communication Skills:
- Ability to communicate effectively both verbally and in writing, especially in high-pressure situations.
- Problem-Solving Abilities:
- Aptitude for resolving conflicts or issues that may arise between the radiology practice and its clients.
- Customer-Centric Focus:
- A deep commitment to providing excellent customer service and ensuring that client needs are met.
- Project Management:
- Capability to manage various tasks or initiatives, such as client onboarding or service improvements, and ensure they are completed on time and within scope.
- Data and Reporting Skills:
- Comfort with analysing data and generating reports, especially regarding client feedback, service delivery metrics, and performance analysis.
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