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Business Efficiency Specialist
2 weeks ago
This role is responsible for driving operational efficiency and process optimization across the organization.
The ideal candidate will have a strong background in finance or business administration, with experience in customer or sales support, business operations, and finance roles.
- Job Responsibilities:
- • Assist in the design, implementation, and continuous improvement of OKR frameworks to ensure alignment at organizational, departmental, and individual levels.
- • Support training and coaching efforts for teams on writing effective OKRs and tracking progress against key results.
- • Help coordinate quarterly OKR planning cycles, ensuring all teams set ambitious, measurable objectives and are accountable for their key results.
- • Contribute to the review and assessment of progress towards OKRs, providing insights and recommendations for successful outcomes.
- • Assist in the creation, implementation, and maintenance of Standard Operating Procedures (SOPs) across the organization.
- • Conduct regular checks on existing SOPs to ensure they are up-to-date, effective, and adhered to by all departments.
- • Identify opportunities for process improvements and support efforts to streamline workflows and enhance efficiency.
- • Collaborate with department heads to identify gaps in current SOPs and suggest improvements that support business growth and scalability.
- • Help facilitate and organize regular cross-functional meetings, ensuring they are efficient, focused, and aligned with OKR and SOP goals.
- • Assist in tracking action items from meetings and following up on deliverables to ensure accountability.
- • Work with department heads to support alignment of OKRs and SOPs across teams, fostering a culture of collaboration and accountability.
- • Support continuous improvement initiatives across the organization, assisting in identifying inefficiencies, redundancies, and opportunities for performance improvement.
- • Analyze business workflows and operational performance, using data and insights to suggest process enhancements.
- • Promote a culture of operational excellence by researching best practices, tools, and methodologies to improve overall company efficiency.
- • Assist in managing and maintaining operational platforms and tools used across the organization.
- • Ensure that all platforms are updated, fully functional, and integrated seamlessly into business processes.
- • Collaborate with teams to troubleshoot platform-related issues and implement solutions promptly.
- • Provide insights and suggestions for platform upgrades or new tools that can improve operational efficiency and user experience.
- • Assist in defining and driving operational efficiency initiatives, ensuring that company goals are met effectively and efficiently.
- • Collaborate with senior leadership to align operational objectives with business strategy and support the company's ability to scale as needed.
- Requirements:
- • Degree in Finance or Business Administration or equivalent.
- • Minimum 2 years of relevant experience in Customer or Sales support, Business Operation and Finance role, preferably in IT Infrastructure environment.
- • Understand full spectrum of Sales Management (which includes management of contracts, monitor and support projects).
- • Possess intermediate level of technical, financial and analytical skills.
- • Proficient in Microsoft Office applications, especially Excel (Advance level).
- • Strong numeracy skills.
- • Strong motivated team-player.
- • Able to work under stress and deliver within tight deadlines.
- • Ability to extract and translate data into concise and meaningful information for Senior Management.
- • Able to work efficiently and multi-task with minimum supervision.