Customer Service and Sales Liaison

1 week ago


Singapore EAST WEST CONSULTING PTE. LTD. Full time
Job Overview

We are looking for a highly skilled Airfreight Customer Service Manager to join our team at EAST WEST CONSULTING PTE. LTD.

About the Role

This role involves overseeing daily operations, ensuring efficiency and high service standards, as well as building and maintaining strong relationships with clients.

Main Responsibilities
  • Collaborate with sales, operations, and other stakeholders to ensure seamless service delivery.
  • Monitor and analyse customer feedback and performance metrics to identify areas for improvement.
  • Provide excellent customer service and resolve any issues that may arise.
  • Contribute to the development and implementation of new processes and procedures to improve service delivery.
Requirements
  • Minimum of 3 years' experience in customer service management, preferably in airfreight or logistics.
  • Strong knowledge of air freight operations, documentation, and regulations.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Proficient in using customer service software and MS Office Suite.


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